Conversation Craft & Flow

Conversation Craft & Flow

Conversation Choreography: How Top Platforms are Designing for Flow, Not Just Features

This article is based on the latest industry practices and data, last updated in March 2026. In my 15 years of designing and consulting on digital int...

Conversation Craft & Flow

The Snapart of the Pause: Why Digital Silence is the New Benchmark

In my decade as an industry analyst, I've witnessed a profound shift in how we measure digital success. The relentless pursuit of more—more content, m...