6 articles in this category
Introduction: Why Handoffs Define Conversational QualityIn conversation design, the moments where control shifts between systems, agents, or contexts&...
Conversational choreography is the subtle art of structuring dialogue to build trust, clarity, and mutual respect in professional settings. This guide...
Introduction: Why Conversational Architecture Matters for EngagementIn my 10 years of analyzing digital platforms, I've seen countless companies inves...
Introduction: Why Conversational Rhythm Matters More Than EverIn my practice spanning over a decade, I've witnessed countless conversational AI implem...
From Feature Piles to Fluent Dialogues: My Journey into ChoreographyEarly in my career, I was a feature engineer. A client would request a "share" but...
Introduction: The Deafening Roar and the Search for SignalFor over ten years, my practice has involved dissecting digital strategies for brands rangin...