Digital Discourse Dynamics

Digital Discourse Dynamics

Ghosts in the Machine: The Qualitative Benchmark of Unsaid Rules in Community Discourse

This article is based on the latest industry practices and data, last updated in March 2026. In my decade of consulting for online communities, from n...

Digital Discourse Dynamics

The Snapart of the Stumble: Benchmarking Recoverability in Digital Dialogue

This article is based on the latest industry practices and data, last updated in March 2026. In my decade as a consultant specializing in conversation...